Lámh Signs Online Dashboard FAQ
Your Lámh Signs Online dashboard is where you watch the Lámh signs linked to your training and your membership. This guide explains how to sign in, what members and tutors each see, and what to do if something is missing.
What is the Lámh Signs Online dashboard?
It is the signed-in area of lamh.org that brings your Lámh signs together in one place. Depending on the access you hold, it can include the signs for the Lámh courses you have completed, the full signs library, an A to Z index, a search box, and the introduction and guidelines videos.
Your dashboard is built around what your account is entitled to, so two people signed in at the same time may see different content.
Who can use the dashboard?
There are two versions of the dashboard.
- Members and course participants. If you have completed a Lámh course or hold Lámh Signs Online membership, you get the member dashboard: your course signs, the signs library if your membership includes it, and the search and A to Z tools.
- Lámh Tutors and Trainers. If your account is registered as a Lámh Tutor or Trainer, you get the tutor dashboard instead. It includes the tutor tools alongside the signs.
You do not choose between them. Your account is set up for one or the other, and you are shown the right one automatically when you sign in.
How do I sign in?
- Open your Lámh customer account.
- Enter the email address Lámh holds for your training or your membership purchase.
- Check that inbox for a one-time, six-digit verification code.
- Enter the code on the sign-in screen. You do not need a password for this sign-in method.
Then go to lamh.org/pages/online-signs-library to open your dashboard.
Never share your verification code with anyone.
Which email address should I use?
Use the address Lámh already has for you. For a course, that is the address on your training booking or course records. For a membership or library purchase, that is the address on your order confirmation.
Your access is attached to that customer account. Signing in with a different email address does not transfer it, and can create a second, empty profile. If you are not sure which address to use, or you no longer have access to that inbox, contact Lámh before creating another account.
What is my Lámh customer account?
It is the account you use to sign in on lamh.org. It is powered by Shopify and lets you view your orders, manage your profile and reach your dashboard.
Your customer account identifies you. Your course records and your membership determine what appears on your dashboard.
Do I need a new account if I already use lamh.org?
No, as long as your existing account uses the same email address. Use that address to sign in. You do not need a separate account because you have completed a course or taken out a membership.
I have signed in. What will I see?
If your account holds access, your dashboard lists the courses you are entitled to down one side. Select a course to see the signs taught on it. If your access includes the full signs library, an All Signs entry appears above your courses, so you can browse the whole library as well as each course on its own.
You can also use the search box to look for a sign by name, or work through the A to Z index. The introduction and guidelines videos are available to everyone with a dashboard, and we recommend watching them first.
What is the difference between course access and full library access?
They are separate things, and you can hold one, the other, or both.
- Course access gives you the signs taught on a Lámh course you have completed, for example Module 1 or Family. Each course you complete adds its own set of signs.
- Full library access gives you every sign in the Lámh signs library, not just the signs on your courses. This is what Lámh Signs Online membership provides.
If you have completed a course but have not taken out membership, you will see your course signs only. That is working as intended, not a fault.
I have completed a Lámh course. Do I get access automatically?
Access is added to your customer account by Lámh after your course. It is not instant, and it is attached to the email address on your course records.
If you have completed a course and your dashboard does not show it after a reasonable time, contact Lámh with your name, the course and dates you attended, your tutor's name if you know it, and the email address you are signing in with.
How long does my access last?
Course access always stays active on your account.
Full library membership runs for one year from the date your access starts, and then lapses unless it is renewed. When it lapses, your course signs stay available, but the full library and the All Signs entry no longer appear.
I am a Lámh Tutor or Trainer. What is different for me?
The tutor dashboard includes everything a member has, plus the tools for your tutor role: the tutor listing and the course materials area, where you can order training materials for the courses you deliver. Open it at lamh.org/pages/online-signs-library.
My verification code has not arrived. What should I check?
- Check the email address you entered for spelling mistakes.
- Make sure you are checking the inbox for that address.
- Check spam, junk and other filtered email folders.
- If the sign-in screen offers another code, request it and use the most recent email.
- If you use a school, service or work email, ask your IT team whether automated emails are being filtered.
If you still cannot sign in, contact Lámh. Never share your verification code.
I can sign in, but my dashboard says I have no courses. What should I do?
That message means you are signed in successfully, but the account you are signed in to does not currently hold any course or library access.
- Check the email address you signed in with against the one on your course booking or order confirmation.
- If they are different, sign out and sign in again with the correct address.
- If they are the same, contact Lámh with your name, the access you expect and the email address you are using.
Please do not buy again to resolve an access problem.
Some of the signs I expected are missing. What should I do?
Check first which access you hold, because your dashboard only shows the signs your access covers.
- If you expect the whole library, check whether your membership is current.
- If you expect signs from a particular course, check that the course appears in your dashboard list.
- If a course is listed but a specific sign is not in it, contact Lámh with the course and the sign name.
A video will not play. What can I try?
Check your internet connection, refresh the page and try an up-to-date browser. If it still will not play, contact Lámh with the sign or video name, your device and browser, and any error message. Let us know whether the problem affects one video or several.
Can I use the dashboard on a phone or tablet?
Yes. Sign in the same way in your device's browser. You need an internet connection to play the videos, and they cannot be downloaded for offline use.
Can I share my access with my family or my colleagues?
Your access is for you. Please do not share your sign-in codes, because anyone with a code can reach your customer account and your order history.
If other people in your family, preschool, school or service need access, contact Lámh and we will advise on the right option for your setting.
Can I arrange access for several staff members?
Yes. If several people in a preschool, school or service need access, or you are arranging it for more than one setting, email info@lamh.org to discuss your needs. Do not share verification codes to give someone access to your customer account.
Is this the same as Lámh-a-Song?
No. Lámh-a-Song digital access is a separate purchase with its own viewing area and its own guide. See our Lámh-a-Song Digital Access FAQ for help with those products.
Lámh Signs Online membership and the dashboard described on this page cover the signs library and your course signs. If you are not sure which access you hold, contact Lámh with your order details.
How do I update my account details?
- Sign in to your customer account.
- Select your initials or account menu, then select Profile.
- Use the edit or pencil icon to update your name or email address, then save. A new email address must be verified.
- Use the Addresses section to edit saved shipping addresses.
If you no longer have access to the inbox your access is attached to, or you are unsure how changing your email will affect your dashboard, contact Lámh first. Changing an email address does not merge separate customer accounts.
How do I keep my account secure?
Keep your email account secure and never share sign-in codes. On a shared or public device, sign out using your account menu when you finish and close the browser.
Still need help?
Email info@lamh.org or call +353 59 9139657, Monday to Friday, 9am to 5pm. You can also use our Get in Touch page.
Include your name, the email address you sign in with, your order number if you have one, the course or membership you expect to see, and a description or screenshot of the problem. Do not send passwords or verification codes.