Lámh-a-Song Digital Access FAQ

Bought Lámh-a-Song digital access? This guide explains how to sign in with your Lámh customer account, understand your purchase and get help accessing your songs.

Which products does this guide cover?

This guide covers Lámh-a-Song 1 – Digital Access and Lámh-a-Song 2 – Digital Access. These products offer individual-song options and a full-library option containing all 15 videos in the selected collection. Check your order confirmation to see exactly which option you purchased.

How do I sign in after purchasing?

1. Open your Lámh customer account.
2. Enter the same email address you used at checkout when purchasing digital access.
3. Check that inbox for a one-time, six-digit verification code.
4. Enter the code on the sign-in screen. You do not need a password for this sign-in method.

If you are offered another sign-in option, use the account associated with the email address used for your purchase.

Where do I start when I want to watch?

Sign in first using your purchase email address. Keep these links handy for the collection you bought: Lámh-a-Song 1 and Lámh-a-Song 2. These are the product pages, where you can check the collection details.

If you have signed in but cannot find where to play your purchased content, email info@lamh.org with your order number and purchase email address so we can help you reach the correct viewing area. Please do not buy again to resolve an access problem.

What is my Lámh customer account?

It is the account you use to sign in on lamh.org. It is powered by Shopify and lets you view orders and manage your profile. You do not need to own a Shopify store or sign in to the Shopify admin.

Your customer account identifies you. Your digital purchase determines which Lámh-a-Song content you should have access to. Signing in with a new email address does not transfer an existing purchase.

Do I need to create a new account if I already use lamh.org?

If your existing Lámh account uses the same email address as your digital purchase, use that address to sign in. You do not need a separate account simply because you purchased Lámh-a-Song.

If you used a different email address at checkout, contact Lámh for help. Signing in with an email address that is not associated with an existing customer profile can create a separate profile.

Does buying one collection give me both Lámh-a-Song 1 and 2?

Check your order confirmation for the collection and option you selected. Lámh-a-Song 1 and Lámh-a-Song 2 are separate digital products. A full-library option is labelled for its own collection; it is not a purchase of both collections.

I bought one song. Why can I not see the full collection?

Individual-song options and full-library options are different purchases. Check the option listed in your order confirmation. If it lists an individual song, do not expect that purchase to include all 15 videos. Contact Lámh if the song you purchased is not available to you.

Is Lámh-a-Song the same as Lámh Signs Online membership or tutor access?

These are different resources. This guide is for purchases of the two Lámh-a-Song digital access products, not for signing in to the signs library or tutor dashboard. For help with those resources, see our Lámh Signs Online Membership FAQ. If you are unsure which access you have, contact Lámh with your order details.

I have forgotten my password. What should I do?

For email-code sign-in, there is no password to remember or reset. Enter your purchase email address and use the six-digit verification code sent to your inbox. Your old Vimeo password is not needed for this method.

My verification code has not arrived. What should I check?

• Check the email address you entered for spelling mistakes.
• Make sure you are checking the inbox for that address.
• Check spam, junk and other filtered email folders.
• If the sign-in screen offers another code, request it and use the latest email.
• If you use a school or work email, ask your IT team whether automated emails are being filtered.

If you still cannot sign in, contact Lámh. Never share your verification code.

I can sign in, but my purchased content is missing. What should I do?

1. Check the email address on your order confirmation against the one you used to sign in.
2. Check whether you bought Lámh-a-Song 1, Lámh-a-Song 2, an individual song or a full library.
3. If you used the wrong account, sign out and sign in again with the purchase email address.
4. If the problem continues, contact Lámh with your order number, purchase email address, the content you expected and any error message.

Please do not make another purchase just to troubleshoot missing access.

Where can I see my order?

Sign in to your customer account to view orders associated with that account. If your order is missing, check your confirmation email to see which address you used at checkout.

How do I update my account details?

1. Sign in to your customer account.
2. Select your initials or account menu, then select Profile.
3. Use the edit or pencil icon to update your name or email address, then save. A new email address must be verified.
4. Use the Addresses section to edit saved shipping addresses.

If you use an external sign-in provider, changing your email address from your profile might not be available. If you no longer have access to your purchase inbox or are unsure how changing your email will affect digital access, contact Lámh first. Changing an email address does not merge separate customer accounts.

I bought Lámh-a-Song on Vimeo. What should I do?

See our Lámh-a-Song move to lamh.org guide for the process to claim access using evidence of your Vimeo purchase. Contact info@lamh.org if you need help. Your Vimeo login is separate from your Lámh customer account.

The video will not play. What can I try?

Check your internet connection, refresh the page and try an up-to-date browser. If it still will not play, contact Lámh with the song title, your device and browser, and any error message. Let us know whether the problem affects one video or several.

Can I arrange access for several staff members?

If several people in a preschool, school or service need access, or you are buying for more than one setting, email info@lamh.org to discuss your needs. Do not share verification codes to give someone access to your customer account.

How do I keep my account secure?

Keep your email account secure and never share sign-in codes. On a shared or public device, sign out using your account menu when you finish and close the browser.

Still need help?

Email info@lamh.org or call +353 59 9139657, Monday to Friday, 9am to 5pm. You can also use our Get in Touch page.

Include your name, purchase email address, order number if available, which collection or song you purchased, and a description or screenshot of the problem. Do not send passwords or verification codes.